Sr. UX Researcher Consumer

Senior UX Researcher, Consumer Banking

About the role
Use research to improve the mobile banking experience for retail customers, including Generation Z. You will uncover the drivers of customer behaviour and turn insights into practical improvements to design, services and the customer experience.
You will combine strategic thinking with hands-on research across Consumer Banking and Growth Acceleration. Your research may cover financial well-being, privacy, sustainability, AI-enabled banking, shared banking and the mobile banking app.

What you’ll do

Plan, lead and conduct qualitative and quantitative research using a range of methods.
Analyse findings and translate them into clear, actionable recommendations for design, product and business decisions.
Advise design teams and stakeholders on customer needs, knowledge gaps and research priorities.
Coordinate research across multiple workstreams and safeguard research quality.
Lead complex research initiatives independently and, where relevant, set up and oversee broader research programmes.
Coach designers and product managers in conducting research and help strengthen research maturity.
Challenge assumptions and assess when further research will—or will not—add value.
Bring a fresh, critical perspective informed by broad and deep research experience.

What you bring

At least five years of experience as a dedicated UX Researcher in a complex working environment.
In-depth expertise across qualitative and quantitative research methods, including the ability to conduct detailed analyses.
Experience independently leading large-scale, complex research initiatives and overseeing multiple workstreams.
Strong practical experience with methods such as usability testing, interviews, surveys, statistics, data analysis, diary studies, field research and experimental research.
Strong advisory skills and the ability to constructively challenge stakeholders.
Experience turning research insights into actionable recommendations for design, product and business challenges.
Strong command of English.

Nice to have

Proficiency in Dutch.
A pragmatic, proactive and flexible approach.
An interest in collaboration, inclusion, innovation and continuous improvement.

Eisen

• At least five years of experience as a UX researcher in a complex working environment
• Experience independently leading large-scale, complex research initiatives
• In-depth knowledge of qualitative and quantitative research methods
• The ability to oversee and prioritise multiple research workstreams simultaneously
• Strong advisory skills and the ability to challenge stakeholders constructively
• Experience translating insights into actionable recommendations for design, product and business challenges
• Strong command of English

Gunningscriteria

• Proficiency in Dutch
• Experience with usability testing, interviews, surveys, analysis, diary studies and field research
• Pragmatic, proactive and flexible approach to work
• Strong interest in collaboration, inclusion, innovation and continuous improvement