Senior Engineer DCS

Duties

• ESOC Engineer, Enterprise Service Operations Centre Level 2 network support.
• Manage daily network operations, ticketing, incidents, work orders, changes and problem management.
• Network Optimization, capacity planning, upgrades, and lifecycle activities across enterprise environments.
• Configure, optimize, and troubleshoot routing and switching protocols including BGP, OSPF, and STP.
• Monitor network health using CA Spectrum and Splunk and other monitoring platforms; create dashboards, alerts, and operational reports.
• Analyze logs and telemetry data to proactively identify risks, incidents, and performance issues.
• Improve operational efficiency through automation of configuration management, backups, and change validation.
• Utilize network monitoring tools to track availability, latency, bandwidth, and device health.
• Lead incident response for critical outages, coordinate stakeholders, and restore services within SLA targets.
• Serve as the senior technical escalation point for complex network issues and strategic initiatives.
• Maintain accurate documentation, standards, and operational procedures for the network environment.

Requirement

• ESOC Engineer, Enterprise Service Operations Centre Level 2 network support.
• Manage daily network operations, ticketing, incidents, work orders, changes and problem management.
• Network Optimization, capacity planning, upgrades, and lifecycle activities across enterprise environments.
• Configure, optimize, and troubleshoot routing and switching protocols including BGP, OSPF, and STP.
• Monitor network health using CA Spectrum and Splunk and other monitoring platforms; create dashboards, alerts, and operational reports.
• Analyze logs and telemetry data to proactively identify risks, incidents, and performance issues.
• Improve operational efficiency through automation of configuration management, backups, and change validation.
• Utilize network monitoring tools to track availability, latency, bandwidth, and device health.
• Lead incident response for critical outages, coordinate stakeholders, and restore services within SLA targets.
• Serve as the senior technical escalation point for complex network issues and strategic initiatives.
• Maintain accurate documentation, standards, and operational procedures for the network environment.
• Minimum CCNP certification (Enterprise or equivalent advanced networking certification).
• 7 years of hands-on experience in enterprise network engineering and operations.
• Strong expertise in routing and switching (BGP, OSPF, STP).
• Experience with Splunk for monitoring, log analysis, troubleshooting, dashboards, and alerting.
• Hands-on knowledge of network monitoring tools.
• Experience with incident management, root cause analysis, and major outage resolution.