Cyber Security Operations Support Specialist

Duties

• Support the planning and administration of official travel arrangements.
• Support onboarding and offboarding administrative activities for Branch personnel.
• Track Branch training requirements, requests, approvals, and related follow-up actions.
• Manage the Branch Head's calendar, including scheduling, prioritisation, coordination, and deconfliction of engagements.
• Coordinate and support Branch-level meetings, including preparation of agendas, recording of minutes, tracking of actions and decisions, and follow-up with responsible stakeholders.
• Maintain Branch-level decision, action, and follow-up trackers.
• Draft and coordinate internal communications on behalf of the Branch Head.
• Serve as the primary administrative point of contact for cross-branch queries and coordination matters.
• Track key service delivery milestones and artefacts, including kick-off dates, reviews, deliverables, and final reports.
• Raise, coordinate, and track purchase requests and associated administrative actions.
• Follow up with customers and internal stakeholders on matters related to travel, procurement, and time allocation.
• Support the tracking, reconciliation, and reporting of resource time allocation.
• Maintain accurate and up-to-date Branch information and records in relevant tools and platforms, including Power BI, SharePoint, Confluence, Jira, ServiceNow, and Excel-based trackers.
• Perform additional administrative and coordination duties directly related to the Assess Branch mission, as reasonably requested by the Branch Head and within the scope of this Statement of Work.

Requirement

• Higher secondary education combined with relevant professional experience in administration, business support, office management, information management or a related area.
• Demonstrated professional experience in administrative or office support functions involving document preparation, records management, coordination and data maintenance.
• The contractor shall have a good understanding of Cyber Security principles, concepts and terminology, sufficient to work effectively with Cyber Security professionals and technical documentation.
• The contractor shall be able to understand the structure and context of Cyber Security assessment reports in order to perform accurate proofreading, formatting, document preparation and quality assurance.
• The contractor shall demonstrate awareness of the sensitive and confidential nature of Cyber Security information and apply appropriate information-handling practices.
• Language proficiency in English: meet or exceed the NATO STANAG 6001 Level 3 "Professional Proficiency".
• Advanced proficiency in Microsoft Word, including professional document formatting, templates, styles, tables, Track Changes and document review.
• Good proficiency in Microsoft Excel, including maintenance of trackers, sorting and filtering, basic formulas and data validation.
• Good proficiency in Microsoft PowerPoint for preparation and formatting of presentations and briefing material.
• Good working knowledge of Microsoft Outlook and Teams for correspondence, coordination and collaboration.
• Experience with SharePoint or similar document management systems, including document repositories and version control.
• Ability to work effectively with ITSM/ticketing systems, including creation, monitoring and follow-up of service requests.
• Strong organisational skills and the ability to manage multiple tasks, priorities, deadlines and follow-up actions.
• Excellent proofreading, document quality assurance and attention-to-detail skills.
• NATO Secret.

Preferences

• Experience supporting technical, Cyber Security, IT or similar operational environments would be considered an advantage.
• Experience in personnel administration or onboarding activities would be desirable.
• Familiarity with Penetration Testing and Vulnerability Assessment terminology and reporting processes is highly desirable.