IT Transition and Assurance Manager

C004534/2, IT Transition and Assurance Manager

Key duties

• Provide administrative support to project boards, assurance teams, and quality-review meetings.
• Use portfolio, programme, and project-control tools for planning, scheduling, and progress tracking.
• Maintain project files and prepare and distribute reports.
• Advise teams on project-management software, processes, procedures, tools, and techniques.
• Identify opportunities to improve organisational skills, technology, and processes.
• Conduct maturity and performance assessments to identify strengths and weaknesses.
• Prioritise improvement opportunities, secure stakeholder support, and plan activities with measurable benefits.
• Support and advise teams undertaking continual-improvement initiatives.
• Help develop the Agency’s Service Transition strategy, plans, policies, and templates.
• Ensure transition activities are properly planned and completed on time.
• Provide Transition Planning and Support guidance to programmes and projects.
• Review project proposals to ensure they include appropriate transition activities.
• Support the Senior Transition and Assurance Manager and deputise for senior management when required.

Essential requirements

• Bachelor’s degree from a recognised university in a relevant discipline, plus at least two years of related experience.
• Alternatively, at least six years of extensive and progressively responsible experience relevant to the role.
• At least two years’ Service Management experience in a medium-to-large organisation.
• Extensive Service Transition Management experience across multiple industries.
• Experience advising teams on Service Management and continual-improvement methods.
• Ability to assess risks and develop corrective and improvement plans.
• Strong time management and ability to deliver high-quality work under pressure.
• Clear, professional written and verbal communication, including senior-level briefing and reporting skills.
• ITIL certification.
• PRINCE2 or an equivalent project-management certification.

Desirable experience

• Experience working in an international environment involving military and civilian personnel.
• Knowledge of NATO’s organisation and responsibilities, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).