Interim Manager Academy Operations

Join a global learning organization where you will play a key role in ensuring the smooth operation of learning services, supplier management, and learning technology while supporting strategic initiatives across the Academy.

De positie

As Interim Manager Academy Operations, you will act as a trusted right-hand partner to the Academy leadership team, coordinating critical operational activities and connecting stakeholders across Learning, Procurement, Finance, IT, Legal, and external suppliers. This is an entrepreneurial yet highly collaborative role, focused on bringing people, processes, and partners together to ensure the effective delivery of learning solutions across a large international learning organization.

You will take ownership of vendor operations, supplier performance, contract management, and learning technology coordination while driving efficiency, transparency, and continuous improvement throughout the learning ecosystem.

Vendor Operations Management

• Lead and coordinate Academy vendor operations.
• Serve as the primary point of contact between the Academy, Procurement, Finance, and external suppliers.
• Ensure alignment between business priorities, supplier activities, and financial governance.
• Identify and implement operational improvements and cost optimization opportunities.
• Monitor supplier performance and service quality.
• Improve operational processes to increase efficiency, transparency, and effectiveness.

Contract & Supplier Management

• Manage relationships with learning content providers, technology vendors, and strategic suppliers.
• Act as contract owner for key learning suppliers.
• Coordinate contract renewals, negotiations, and commercial discussions.
• Partner closely with Procurement, Legal, IT, and business stakeholders.
• Ensure contractual compliance and maximize value from supplier investments.

Learning Technology & Content Ecosystem

• Support the continuous development and optimization of the learning technology landscape.
• Collaborate with IT, LMS/LXP teams, and external content providers.
• Drive the effective adoption and use of learning platforms and digital learning solutions.
• Advise stakeholders on technology-enabled learning opportunities and improvements.
• Ensure alignment between learning technology strategy and broader Academy priorities.

Learning Studio Coordination

• Support and coordinate Learning Studio activities until handover.
• Manage intake processes, prioritization, planning, and delivery of learning production services.
• Enable the efficient development and deployment of high-quality learning content.
• Work closely with academies and stakeholders to promote standardization, scalability, and content reuse.

Academy Operations & Governance

• Coordinate and support leadership team activities across the Academy.
• Drive the execution of Academy portfolio initiatives.
• Prepare governance materials, reporting, and operational updates.
• Support impact measurement and value reporting activities.
• Contribute to strategic initiatives and collaboration across academies.
• Ensure operational execution aligns with overall Academy objectives.

Wat breng jij

Education & Experience

• Bachelor's or Master's degree in Business Administration, Learning & Development, HR, Procurement, Information Management, or a related field.
• Proven experience in vendor management, supplier management, procurement, operations management, or similar leadership roles.
• Experience with learning technologies, Learning Management Systems (LMS), Learning Experience Platforms (LXP), digital learning solutions, or IT-enabled services.
• Experience managing contracts and external supplier relationships.
• Ability to navigate complex stakeholder environments and build strong cross-functional partnerships.

Knowledge & Expertise

• Vendor and contract management.
• Procurement processes and governance.
• Learning technologies and LMS/LXP ecosystems.
• Content management and learning content operations.
• Operational excellence and continuous improvement.
• Financial management and supplier performance monitoring.
• Stakeholder management and cross-functional collaboration.

Personal Competencies

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