Agency Process Framework, Process Development Manager

C005361 — Agency Process Framework, Process Development Manager

Location: The Hague, Netherlands
Working arrangement: Full-time, primarily on-site; occasional flexibility by agreement
Travel: May require travel to NATO sites, particularly Brussels and SHAPE in Mons
Security clearance: NATO Secret

Main duties

• Create and maintain dashboards for monitoring process performance.
• Help process owners design and optimize organizational processes.
• Define, measure and report quality metrics, critical success factors and KPIs.
• Create, maintain and manage Microsoft Office templates.
• Manage content for SharePoint sites controlled by the Chief Quality Office.
• Support the Quality and Risk Management Branch and Chief Quality Office.
• Perform other duties when required.

Required qualifications and skills

• Experience designing, improving and optimizing processes.
• Experience measuring and monitoring process performance.
• Ability to define critical success factors and KPIs.
• Knowledge of programming technologies such as Python or React.
• SharePoint design privileges and experience with:
  • Creating lists and libraries
  • Defining and maintaining metadata and attributes
  • Maintaining site pages and content
• Administration and customization experience with SharePoint 2013 and 2019.
• Knowledge of quality-management tools.
• Advanced Microsoft Office capabilities:
  • Word: templates, document reformatting, macros and styles
  • Excel: pivot tables, charts and data management
  • PowerPoint: template management
  • Visio: process mapping and documentation
• Valid NATO Secret security clearance.

Desirable experience

• Workflow automation tools, particularly SharePoint Designer.
• Customizing SharePoint sites, pages, layouts and forms.
• Third-party form-design tools such as InfoPath.
• Quality Assurance and Quality Control activities.
• Visual Basic for Applications.
• Microsoft Access.