Endpoint Security Assistant

Duties

• Monitor vendor sites for software updates and tools
• Download, package, and archive software releases (e.g., ZIP files)
• Prepare supporting documentation (product guides, release notes, change logs)
• Initiate and process internal Requests for Change (RFCs)
• Complete required internal approval documentation and compliance paperwork
• Monitor and manage the team's group mailbox
• Track pending requests and open items
• Proactively follow up with engineers on unanswered emails and tickets
• Send reminders and ensure no actions are missed
• Maintain visibility of response status and closure
• Maintain and update the team's web portal
• Replace outdated versions of published materials
• Ensure new releases are properly uploaded
• Verify completeness of uploaded materials (e.g., release notes, change logs)
• Perform quality checks before publication
• Ensure lab environments are updated with latest approved software versions
• Maintain correct configurations based on engineering guidance
• Track version alignment between lab and production references
• Track implementation of configuration changes
• Prepare follow-up reports (e.g., one week post-change)
• Analyze results using Excel (filtering, grouping, trend analysis)
• Summarize findings and present structured feedback to engineers
• Highlight potential corrective actions
• Document internal procedures and workflows
• Take meeting minutes and track action items
• Maintain structured documentation repository
• Ensure processes are consistently recorded and updated
• Handle internal administrative requests (e.g., spreadsheets, reporting inputs)
• Support onboarding of newcomers
• Coordinate visitor logistics (room bookings, paperwork, access coordination)
• Assist with operational organization tasks as required