Technical Helpdesk Support Specialist

🚀 Specialist Technical Support Help desk | Lichtenvoorde

Are you an experienced Field Service Engineer, Commissioning Engineer, or Technical Support Specialist looking for a role where you can apply your technical expertise while reducing travel? Join our client, a global leader in advanced food processing solutions, and help customers across the world keep their production lines running smoothly.

What You'll Be Doing

As a Specialist Technical Support Help desk, you'll be the technical expert customers rely on when challenges arise.

✅ Troubleshoot electrical, mechatronic, and control system issues remotely
✅ Support customers worldwide with advanced food processing equipment
✅ Analyse root causes and provide effective solutions or workarounds
✅ Act as the main point of contact during technical incidents
✅ Support Field Service Engineers and technical teams globally
✅ Register and manage cases within ServiceMax
✅ Occasionally visit customer locations and support new installations
✅ Identify recurring issues and contribute to continuous improvement

What We're Looking For

• MBO+ or HBO degree in Electrical Engineering, Mechatronics, Automation, or a related technical field
• Several years of experience in Field Service, Commissioning, Technical Support, or Industrial Automation
• Experience with PLC/control systems such as Siemens and/or Beckhoff
• Knowledge of electrical engineering and pneumatics is highly desirable
• Strong problem-solving and analytical skills
• Fluent Dutch and good English communication skills (German is a nice plus!)
• Willingness to participate in a 24/7 shift rotation
• Living within approximately 50 km of Lichtenvoorde

Other information:

• Detavast opportunity with the possibility of a permanent contract after 12 months
• Hybrid working arrangement (3-4 days onsite)
• Be part of a supportive, knowledgeable, and cooperative team

📩 Interested? Apply now or contact me directly for a confidential conversation.

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:

• Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
• Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:

• We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
• If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.