IT Service Desk Officer

• In case we receive 20+ candidates before the due date, the opening for this vacancy will be closed early.
• Must speak Dutch & English fluently

Essentials:

• Candidate MUST be introduced exclusively, can't have any other processes running during proposal;
• Candidate MUST live within an hour of the DLL office;
• Completed vocational (MBO) or bachelor’s education in IT or a comparable field
• Strong customer focus with a service-oriented mindset
• Basic understanding of IT processes (ITIL), Lean, and related technologies
• Excellent verbal and written communication skills in Dutch and English
• Microsoft Windows 11 and M365 support skills

The IT Service Desk Officer provides front line support to our Global DLL community through the Service Desk located in Eindhoven. The IT Service Desk is a skilled Service Desk with a high percentage of 1st call resolution. You will perform root cause and metrics analysis on incoming customer issues with a goal of identifying trends. You are expected to manage the communication process for incidents and issues out to the greater DLL organization. You will engage other Service teams as required to ensure timely resolution of incoming customer issues.

Day to day

• Act as the primary point of contact for IT-related inquiries via the IT Service Desk
• Local IT support Analyse service desk metrics to identify trends, risks, and improvement opportunities
• Resolve and coordinate incidents and service requests.
• Proactively identify and recommend measures to prevent recurring issues and improve system stability
• Communicate incidents, problems, and outages promptly and clearly to IT customers
• Coordinate with internal IT service teams to ensure efficient issue resolution

You are

• Team-oriented and collaborative
• Flexible with working hours
• Experienced in customer interaction (Counter desk, telephone and written communication)
• Quality-driven, results-oriented, and proactive
• Comfortable working in a fast-paced, open environment
• Fluent in English and Dutch in speech and writing

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Additional info:

• Candidates must live within a maximum of 1 hour travel time from Eindhoven;
• During the onboarding period, the candidate works full-time in the office;
• Suppliers of candidates must be aware of the applicable laws and regulations in the field of employment conditions and the collective labor agreement;
• We would like to receive the personal motivation and CV in English;
• Pre-employment screening: If the candidate is allowed to start with the client, a pre-employment screening will take place. We will send you the necessary documents at that time. Your candidate may only start after passing the pre-employment screening;
• The candidate has proof of identity (a passport or identity card), which is valid at intake and on the start date of the candidate's contract and can be presented for verification;
• When offering a candidate, we assume that you agree to the terms and conditions of this specific client. If you are not familiar with these terms, you can request them from the responsible recruiter.

IMPORTANT!: Fill in all candidate information correctly. Enter the candidate's place of residence under "place of residence". This is data that the customer wants to receive with the offer.

… lees de volledige omschrijving bij De Publieke Partner.