Senior Product Operations Specialist

A Senior Product Operations Specialist is a valued contributor in driving and defining the day-to-day operational goals of one or more product and/or operations teams (or other relevant stakeholder groups).

The Sr. POS is a significant contributor to the business impact of the product through their efforts to identify, propose and drive operational innovation within their set scope, or between multiple teams or multiple business units and the product teams.

The Sr. POS works across two or more teams or; works on a product with impact across one or more stakeholder groups and is expected to work autonomously.

Key Responsibilities

• Fostering process improvement and innovation between all relevant business units via effective project management and enhanced product feedback loops.

  
  

• Identifying opportunities for automation or efficiency driving, and then lead or execute those initiatives.

  
  

• They are a strong collaborator within Product Management & Engineering and amplify the quality in and out of the track through their collaborative efforts.

  
  

• They are able to translate technical requirements to operational needs and vice versa.

  
  

• Providing deeper tech-level product support to operational teams and flight partners.

  
  

• Sr. POS is on occasion leading future feature development by enabling coordination and feedback loops with Product Teams.

  
  

• High focus on bug/issue investigations by identifying root cause and translating it into actionable insights for product and operational teams.

  
  

• Leads and innovates on new needed product support and process improvements. Is able to write high level business requirements to generate issues or ideas into Product requirements.

  
  

• Own, document and optimize billing, pay-out and accounting processes with our Flights Supplier Etraveli with the aim of full automation.

  
  

• Create, improve and streamline operational processes such as financial processes, incidents/bugs and escalations and force majeure processes, vendor PO’s.

  
  

• Owning bug reporting process between CS Operations, Product Ops and Flights Product Managers.

  
  

• Support implementation of process changes and improvements throughout Flights product, Etraveli and Booking.com CS and payment teams.

  
  

• Supports all things payments (including new markets launches, Merchant of Record migrations, troubleshooting and resolving payment issues).

  
  

• Owns financial reporting and troubleshooting within the team, is able to gain deep understanding of internal processes and resolve issues in real time.

Requirements of special knowledge/skills

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