Product Manager - AI & Agentic Solutions

At Booking.com, the CBO Office supports strategic and operational execution across the Chief Business Officer organisation, working across CBO departments and corporate functions. It brings together Business Operations, Change Management and Program Management to help the organisation prioritise, plan and govern major initiatives, enable business change and improve cross-functional delivery.

The Product Manager will lead product discovery and strategy for an AI-powered, agentic delivery solution, working with stakeholders across Business Operations, Change Management and Program Management to identify common pain points, prioritise opportunities and translate them into a product vision, roadmap and clear requirements.

Today, we have a collection of AI use cases across the three disciplines. The ambition is to evolve these into a coherent product ecosystem, rather than a collection of disconnected solutions, identifying common capabilities that can be reused across workflows and progressively connected through agentic and multi-agent solutions. An important part of the discovery will be determining what should be shared, what needs to remain craft-specific, and whether this is best delivered as one product, multiple products, or a combination of shared and specialised capabilities.

We are looking for a Product Manager with experience developing GenAI/agentic enterprise products, ideally including multi-agent solutions, and taking them from discovery through experimentation, validation and adoption. The person should bring strong platform and product-system thinking and enough technical understanding of AI capabilities, limitations, evaluation, guardrails and human oversight to make effective product decisions. Experience with Project and Program Management workflows including planning, governance, risk management, reporting, knowledge management and stakeholder management is highly valuable.

The contractor will work closely with the programme lead, domain experts, users and technical teams to turn this vision into a scalable product that connects relevant enterprise knowledge and data and produces useful insights, recommendations, reports and reusable work products.

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A Senior Product Manager owns larger, more complex products/features or a portfolio of smaller features that are essential to the business in terms of continuity or strategic value. A Senior Product Manager may lead multiple development teams and meaningfully influence the work of teams outside of their immediate control.A Senior Product manager regularly deals with situations with sizable organisational complexity, where aligning strategies and priorities across teams is critical. A Senior Product Manager is able to clearly understand, articulate and size user and product problems by using a wide range qualitative and quantitative insights. These insights drive the long-term vision and strategy for a product/feature or portfolio of products that achieves significant impact. In an optimization-setting, this should mean achieving meaningful incremental performance of their products. In an NPD setting, SPM can get new complex products from 0-t1, resulting in either significant business impact or new data that leads to higher-level strategic business decisions.

Key Responsibilities

Product Strategy

• Owns and sets vision + strategy for a portfolio of products, or a significantly complex product/feature. SPM is on top of evolving customer- and business-needs, feeding this into their work

  
  

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