Configuration Management Implementation Support services for the ITM Recovery project

NCI Agency is looking for a Configuration Manager to support the delivery of configuration management services across active projects and work packages.

In the first two months of the contract, a baseline current state assessment, gap analysis and configuration management plan are expected to be delivered. These must pass a deliverable quality gate metric to activate the exercise of further contract options.

• Applying the configuration management framework of the organisation's delivery methodology and tooling.
• Maintaining the project and Enterprise Configuration Management Database (CMDB) or equivalent register across all active work packages.
• Defining and enforcing configuration identification, baselining, change control, status accounting and audit procedures.
• Integrating configuration management with the change control and release processes.
• Conducting periodic configuration audits to verify alignment between physical and recorded assets.
• Producing configuration status reports for project and programme boards.
• Supporting project teams in applying configuration management practices consistently.
• Supporting the project in handover and takeover activities between other contracts, project teams, agency teams and back, depending on the project implementation phase.
• Liaising with the PMO, technical leads and suppliers to manage configuration items across boundaries.
• Maintaining Bills of Materials for Purchaser Requisitions and other agreed project configuration items, including adding, changing and removing items.
• Maintaining and updating rack elevation configurations.
• Maintaining equipment port identification documentation.
• Maintaining cabling diagrams and cable connection documentation.
• Verifying configuration data against Patch Manager and the CMDB or equivalent authoritative register.
• Maintaining version control and historical records for the above products.
• Creating configuration reports and other related reports as required by the project.
• Conducting a monthly kick-off meeting with the ITM-RC1 POC to plan the objectives of upcoming months and review manpower against agreed deliverables.
• Setting sprint goals: defining clear, achievable goals for the sprint and associated acceptance criteria, including specific delivery targets, quality standards and Key Performance Indicators (KPIs) for each task, to be recorded in the monthly meeting minutes.
• Agreeing on the required level of effort for the various monthly tasks.
• Reviewing and prioritising the backlog of issues, tasks and improvements from previous months.
• Attending weekly meetings with the ITM-RC1 POC to review sprint progress, address issues and make necessary adjustments to processes or production methodology.
• Establishing a continuous feedback loop to gather input from stakeholders for ongoing improvements and their subsequent implementation, subject to NCIA approval.
• Using a shared dashboard or tool to track the status of monthly deliveries and any issues.
• Ensuring that the quality standards agreed for monthly deliverables are maintained throughout the month.
• Producing sprint completion reports (format: e-mail update), including details of activities performed and the list of deliverables.
• Participating in daily reporting and planning activities (daily stand-ups) as well as in workshops, meetings, events and conferences related to the supported services, as requested by the service delivery manager.
• Providing a Project Closure Report at the end of the project, summarising the activities undertaken and completed during the period of performance at a high level.
• Continuously documenting processes and methodology so that a handover set can be delivered to the purchaser.

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