Engineering Manager

The role of Engineering Manager is to primarily manage, coach and develop an engineering team, ensuring the development of both (the individual and team as a whole) are in line with organisational objectives and direction. Manages all activities of an engineering in scope through the direction of activities, to design new products and modify existing designs, ensuring that deliverables are on time and with acceptable quality. The role holder is required to analyze technology trends, human resource needs, and market demand to plan projects to ensure resilience in line with current demand and future ambition. In addition to this, the role will confer with leaders, production, key stakeholders and marketing teams to determine engineering feasibility, cost effectiveness, scalability and time-to-market for new and existing products.

Key Responsibilities

Managing People

Is responsible to inspire, grow and develop individuals by helping the creation of their personal development plan, leveraging available learning resources and offering stretch opportunities.Is responsible to manage underperformance by setting and reviewing performance objectives and KPIs, providing timely feedback and collaborating with HR counterparts.

Managing Teams

• Is responsible to get things done in the right way by taking ownership, being proactive and collaborating with business counterparts, peers, other craft managers and stakeholders.

• Is responsible to ensure delivery by tracking team health metrics and KPIs, monitoring roadmap progress, identifying blockers and resolving or escalating them.

• Is responsible to manage the team's stakeholders by reporting progress and blockers in a clear and timely manner.

• Is responsible to plan and manage headcount by actively participating and involving own team in recruitment efforts and planning processes.

Coaching/Mentoring

• Is responsible to coach, guide and improve the overall performance of stakeholders and colleagues at all levels, when appropriate, by sharing experience, knowledge and approaches to work.

End to End System Ownership

• Is responsible to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated and guide more junior members of the team in this topic.

• Is responsible to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs and guide more junior members of the team in this topic.

• Is responsible to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks and guide more junior members of the team in this topic.

• Is responsible to independently manage an application or service by working through deployment and operations in production and guide more junior members of the team in this topic.

Technical Incident Management

• Is responsible to address and resolve live production issues by mitigating the customer impact within SLA

• Is responsible to improve the overall reliability of systems by producing long term solutions through root cause analysis

• Is responsible to keep track of incidents by contributing to postmortem processes and logging live issues

Building software applications

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