Sr. Design Project Manager

Role Overview

This role will provide dedicated, full-time program and operations support to UX leadership during a critical period of transformation.

The role brings together three connected workstreams into one coherent scope. First, it will support the continued rollout, onboarding, and change management of the UX Operating Model, ensuring that UX practitioners are successfully onboarded to the new Jira-based ways of working and that adoption is sustained through structured communications, training, support materials, and follow-through. Second, it will lead UX’s participation in the 2027 annual planning cycle across Booking.com’s evolving annual and quarterly planning processes and across all four BUs, while using that hands-on delivery to identify, test, and recommend the right planning model for UX moving forward. Third, it will ensure these two efforts are translated into one practical operating approach, so that the way UX leaders, managers, and ICs plan and run work is better aligned with broader company and BU planning rhythms.

This is a senior individual contributor role focused on independently leading a portfolio of complex initiatives and operational improvements for UX. It is not intended to own department-level strategy or broad cross-department program outcomes in the way a Level G role would. Instead, it is intended to lead delivery, shape recommendations, build operational standards, and help embed a scalable model in partnership with UX leadership and key cross-functional stakeholders.

Program Scope

1. UX Operating Model adoption and rollout

- Drive onboarding, adoption, and change management for the UX Operating Model

- Ensure UX practitioners are able to use the new Jira-based ways of working effectively

- Build the supporting materials, communications, and interventions needed to make adoption stick

2. UX annual planning leadership and model improvement

- Lead UX’s participation in the 2027 annual planning cycle across CBO and all four BUs

- Use delivery of that cycle to identify, test, and recommend the best longer-term model for how UX should operate within annual and quarterly planning processes

- Gather requirements, pain points, and constraints across stakeholders and translate them into a practical improvement plan

- Improve consistency, clarity, and sustainability of planning for UX leadership

3. Integration of planning and the UX Operating Model

- Ensure planning expectations are translated into the way UX managers and ICs actually plan, prioritize, track, and deliver work

- Define how approved improvements should show up in team rituals, planning expectations, Jira usage, and operating guidance

- Help embed those improvements into 2027 ways of working so they can continue beyond the contract period

Key Job Responsibilities and Duties

- Lead change management and onboarding for the UX Operating Model rollout, including stakeholder mapping, communications, training coordination, adoption tracking, and issue follow-up.

- Drive UX Jira onboarding and adoption by coordinating rollout activities, documenting ways of working, supporting teams through transition, and ensuring practitioners can successfully use the new system.

- Create and maintain the core operating materials needed for successful adoption, including playbooks, process guides, training assets, FAQs, intake guidance, and supporting documentation.

… lees de volledige omschrijving bij Booking.com.