CSAC Engineer

Under the direction of the Service Area Owner, the contractor will carry out the following duties:

• Operate and support the application daily, including administration, troubleshooting, incident resolution, and user assistance.
• Deploy and maintain updates, patches, installations, configuration changes, and controlled uninstallations.
• Manage data loading, transfers, validation, migrations, and automation.
• Develop, maintain, and enhance Power BI dashboards and reports.
• Support the technical environment, including RHEL, NGINX, Java, and MS SQL connectivity.
• Provision and onboard users and provide ongoing guidance and technical support.
• Maintain operating procedures, configuration records, and technical documentation.
• Report on KPIs and SLAs, manage risks and issues, and participate in service reviews.
• Coordinate and gather information across NCSC, NCIA, and other stakeholders.
• Establish service processes and identify opportunities for automation, efficiency, and continual improvement.