Senior Communications Lead

The Senior Communications Lead will support the Sr Manager of Order to Cash (O2C) Partner Experience to design, and govern the end-to-end communications program for O2C, owning strategy, execution, and measurement so messages are clear, compliant, and genuinely useful for internal and external stakeholders.

In their role, they continuously improve how and where we communicate, using data to spot gaps, simplify processes, and scale what works. Partnering with Product, Finance, Payment Operations, Credit Control, Global Revenue Operations, FinTech, Legal/Compliance, and key vendors, they shape communications for major incidents, issues, product rollouts, contingencies, and change programs, earning senior stakeholder buy-in while reducing risk. They also lead the root cause analysis (RCA) of incidents and issues, run the CAPA (Corrective and Preventive Action) process end to end, and turn PSAT insights into concrete improvements that lift satisfaction and reduce repeat pain points.

Finally, they equip teams to succeed, setting standards, building playbooks, and delivering training, so people stay current on processes and our communications stay timely, accurate, and easy to act on.

Key Responsibilities

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