Business Operations Manager

Job Summary

The Business Operations Manager drives processes and implements structure to ensure goal achievement and to help the department’s Leadership in making effective decisions. They are responsible for coordinating the execution of the day-to-day operations of a business (organization, department, area, function) to ensure that it runs effectively and efficiently. They also design and implement an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies.

The Business Operations Manager will partner with the different teams in the Department to ensure the right tracking of the key initiatives deliverables and KPIs within the departments. Also they will drive the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc). The Business Operations Manager acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission. They will also make sure that the key dependencies between departments as results of the yearly planning will be correctly identified and properly followed up.

This role may also own the strategy related to the key business topics - defining the problem, creating output using data-driven analytics, and delivering recommendations to senior stakeholders.This may include program management activities to coordinate, manage and deliver diverse complex business critical initiatives or lead on high scale and impact changes or transformations.

Key Responsibilities

Craft methodology and standards

● Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.

● Facilitate the scoping, design, execution of the processes and key initiatives to run the business and the organization

● Positively and proactively contributes towards the craft, including being available to coach others, share best practices or participate in events or projects.

Process Excellence

● Support design and/or execute thoughtful, yet simple, processes to increase efficiency and productivity.

● Drive the optimization of business operations by driving adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible

Planning

● Support annual and ad hoc planning processes within the department, by

working closely with each sub-departments and collaborate with FP&A for a budget definition and resource allocation.

● As well effectively support the cross departmental engagement to share plans and effectively address key dependencies alignment

● Effectively oversee the planning process for a VP organization / sub department

Cadence

● Own preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.

Performance management

● Design and implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible.

Stakeholder management

● Effectively collaborate with various teams, departments, and stakeholders.

● Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.

… lees de volledige omschrijving bij Booking.com.