Change Lead

Job Summary

The Change Lead is responsible for supporting the planning and execution of change activities that drive successful adoption of transformation initiatives. As part of the agile change team, this role works in close partnership with the Change Manager, transformation leads, agile coaches, learning partners, and business stakeholders to help translate the overall change approach into clear, practical communications, engagement activities, and readiness support.

This role is particularly focused on supporting the communications and engagement side of the transformation. The Change Lead helps shape messages, prepare communication materials, coordinate engagement moments, and support rollout activities across different audience groups so the change is understood, supported, and embedded over time.

The role also supports the Change Manager in senior stakeholder and leadership communications, including preparation for manager and senior leader briefings, information sessions, training-related communications, and follow-up engagement activities. While the Change Manager retains overall ownership of the senior stakeholder approach, the Change Lead plays an important enabling role and may independently lead communications or engagement activities within that plan.

Key Responsibilities

Change Strategy

• Support the Change Manager in translating the overall change strategy into practical, audience-focused communications and engagement plans.

  
  

• Help identify change impacts across multiple audience groups, including leaders, managers, and teams, and reflect these in communication and readiness activities.

  
  

• Contribute to stakeholder analysis, readiness planning, and local tailoring of the wider transformation approach.

Planning & Execution

• Develop and coordinate communication and engagement activities across transformation phases, including readiness, launch, reinforcement, and early embedding.

  
  

• Support delivery of leadership briefings, manager cascades, information sessions, kickoffs, training communications, and ongoing engagement moments.

  
  

• Coordinate with cross-functional partners to ensure communication and engagement activity is timely, consistent, and aligned with the wider transformation plan.

  
  

• Help monitor engagement, sentiment, and change risks, and recommend adjustments based on feedback and adoption signals.

Leadership & Stakeholder Support

• Support the Change Manager in preparing materials and communications for senior leaders and management audiences.

  
  

• Help ensure managers and senior stakeholders are well informed, clear on their role in the change, and equipped with fit-for-purpose messages and materials.

  
  

• Build effective working relationships with stakeholders and partner teams, while escalating more complex issues or decisions through the Change Manager where appropriate.

Storytelling & Communications

• Create high-quality communications content that makes complex, technical, or strategic topics clear and relevant for different audiences.

  
  

• Tailor messages, materials, and engagement formats to different stakeholder groups, including leadership, managers, and employees.

  
  

• Support the development of a clear, consistent narrative for the transformation and help reinforce it through repeatable communications and engagement moments.

Problem Solving

• Identify communication gaps, resistance signals, and stakeholder concerns early, and propose practical solutions or escalation routes.

  
  

• Bring structure and clarity to ambiguity, helping audiences navigate change in a practical and grounded way.

Knowledge & Skills

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