Change Manager

Change Manager Agile@Booking

The Change Manager is a hands-on specialist responsible for the successful execution and adoption of a centrally-defined change strategy and roadmap for our Agile@Booking initiative. You will serve as the primary change execution partner, collaborating directly with specific department stakeholders, Transformation Coaches, and Senior Agile Coaches to tailor the centralized change approach, ensuring successful adoption and sustained proficiency within their areas. Furthermore, this role is a key member of the central Change Management function within the overall Program Team.

Responsibilities

• Partner with Program Leadership and other Change Managers to understand the overarching change strategy, roadmap, and required outcomes.

  
  

• Execute the centrally-defined change management plan within the assigned business unit(s) or department(s), customizing it where necessary for local context while maintaining core program standards.

  
  

• Collaborate with specific department stakeholders (e.g., Department Leads, Team Managers, key users), Transformation Coaches, and Senior Agile Coaches to jointly own and drive the change process, ensuring local applicability and commitment and achieving successful change outcomes.

  
  

• Lead the organizational readiness assessment and manage detailed impact analysis specific to the assigned department, identifying how new Ways of Working (WoW) or delivery models will affect day-to-day operations.

  
  

• Design and implement targeted resistance mitigation plans, communications, and training support in collaboration with department stakeholders to drive user adoption and proficiency.

  
  

• Lead the planning and execution of local change events and kick-offs, ensuring clear communication of the change narrative to all target audiences.

  
  

• Provide expert communications writing and editing support, clarifying messaging for distinct target audiences within the department.

  
  

• Own the tracking and reporting of user adoption, change proficiency metrics, and sustained behavioral change within the department to measure execution success.

  
  

• Transition ownership of the new WoW to the relevant department business owner using established change management methodologies and Booking standards, ensuring change is sustained post-implementation.

  
  

• Provide practical, real-time feedback from the department to the central Program Lead on execution barriers, lessons learned, and recommended adjustments to the core change roadmap.

  
  

• Occasionally assist with operational tasks essential for change execution, such as finalizing team compositions and individual lists to ensure completeness and inclusivity.

Skills & Experience:

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