Billing Process Analyst

Job Summary:

The Billing Process Analyst will play a dual role within the O2C function, ensuring efficient billing processes while supporting billing-related projects and improvements. This role is critical in maintaining accurate invoicing, optimizing reconciliation processes, and driving system enhancements. The ideal candidate has a blend of operational expertise, together with project management and continuous improvement skills to enhance billing efficiency, compliance, and automation.

Key Responsibilities:

Billing Operations (50%)

• Support the end-to-end billing processes (including manual support), ensuring invoices are accurate, compliant, and issued on time.

  
  

• Investigate and resolve billing discrepancies, adjustments, and credit/debit notes in coordination with finance and revenue operations.

  
  

• Ensure compliance with financial regulations, tax rules, and internal billing policies.

  
  

• Monitor automation and system-driven invoicing, identifying gaps and inefficiencies.

  
  

• Support the reconciliation of payments and invoice collections, ensuring alignment between billed amounts and received payments.

  
  

• Act as a point of contact for dispute resolution, working with stakeholders to manage customer concerns.

  
  

• Track and report billing KPIs, such as invoice accuracy, payment collection rates, and dispute resolution times.

Billing-Related Project Support (50%)

• Assist in billing automation and system enhancement projects, ensuring alignment with business needs.

  
  

• Work with Finance, Product, and Tech teams to document requirements for billing system improvements.

  
  

• Support the implementation of new billing models, pricing changes, and payment integrations.

  
  

• Participate in User Acceptance Testing (UAT) for billing system upgrades and fixes.

  
  

• Identify and propose solutions for billing inefficiencies, such as delayed invoicing, incorrect charges, or high dispute volumes.

  
  

• Help drive the transition to self-service invoicing, improving customer experience and reducing manual workload.

Key Skills & Qualifications:

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.

  
  

• Experience: 3+ years in billing operations, order-to-cash (O2C), or financial operations, preferably in an OTA or e-commerce environment.

  
  

• Strong knowledge of invoicing, reconciliation, and dispute management processes.

  
  

• Familiarity with financial ERP (SAP - S4) systems and billing platforms.

  
  

• Experience in billing system automation and process improvement projects.

  
  

• Strong analytical and problem-solving skills, with an ability to identify and resolve process gaps.

  
  

• Excellent communication and stakeholder management skills for cross-functional collaboration.

  
  

• Ability to work in a fast-paced and evolving environment.