Senior Business Operations Associate

Senior Business Operations Associate - Career Level F

Job Summary

The Senior Business Operations Associate helps to implement processes and structure to ensure goal achievement and to help the department to run more smoothly. They are responsible for coordinating the execution of the day-to-day operations of a business (organization, department, area, function) to ensure that it runs effectively and efficiently.

They also support the implementation of an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies. The Senior Business Operations Associate will partner with the different teams in the Department to ensure the right tracking of the key initiatives deliverables and KPIs within the departments. Also they will support the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc).

The Senior Business Operations Associate acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission.

This role may also get involved in a strategy workstream, end-to-end activities of a project or change management initiatives.

Key Responsibilities

Craft methodology and standards:

• Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.

• Support the scoping, design, execution of the processes and key initiatives to run the business and the organization

• Positively and proactively contributes towards the craft, including being available to coach others, share best practices or participate in events or projects

Process Excellence

• Execute thoughtful, yet simple, processes to increase efficiency and productivity.

• Implement the optimization of business operations by driving adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible

Planning

• Support annual and ad hoc planning processes within the department, by working closely with each sub-departments and collaborate with FP&A for a budget definition and resource allocation.

Cadence

• Support the preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.

Performance management

• Implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible.

Stakeholder management:

• Effectively collaborate with various teams, departments, and stakeholders. Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.

• Ability to influence up to Senior Management level and productively interact withDirector level

Communication:

Stakeholder

Type

Frequency

• Business Operations Manager / Snr Bus Operations Manager

Information, Persuasion

Continuous

• Extended Leadership Team

Cooperation, Information

Occasional

• Department Leadership Team

Information

Occasional

• Other department BUsiness Operations

Cooperation, Information

Frequent

Level of Education

Bachelor Degree

Years of relevant Job Knowledge

5 years

Requirements of Special Knowledge/Skills

• Strategic Thinking

• Craft skills: basic process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives

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