Account Executive (CDT)

C004891, Account Executive (CDT)

Duties

• Act as the primary customer contact for service discussions, strategic engagement, and escalations.
• Manage business intake and monitor price-proposal development for PoWs and UCRs.
• Track requests throughout the project lifecycle and communicate progress to sponsors.
• Participate in project-status reviews covering PoWs, UCRs, and CRFs.
• Coordinate Project Highlight Reports, including timely release and project closure.
• Ensure customer purchase orders are received on time.
• Coordinate with Finance to issue invoices according to agreements.
• Manage relationships with sponsors and NCIA stakeholders.
• Resolve issues and ensure customer requests are assigned and answered promptly.

Essential requirements

• Relevant bachelor’s or master’s degree plus at least 5 years of related experience, or equivalent qualifications and relevant professional or military experience.
• Strong knowledge of project- and service-management principles.
• Project management and in-service support planning experience.
• Experience developing, acquiring, implementing, or sustaining major Command and Control systems or programmes.
• Experience preparing, managing, and promoting service proposals.
• Strong customer relationship management skills.
• Excellent written, verbal, presentation, briefing, and reporting abilities.
• Proficiency with Microsoft Office and project-planning tools.
• NATO Secret clearance.

Desirable background

• Account-management experience in a business or military organisation relevant to NATO.
• Experience working with NATO-related customers, programmes, or operational environments.

Location: Brussels, Belgium
Arrangement: Full-time on-site
Working conditions: Normal office environment