Salesforce Platform Manager

As a Salesforce Platform Manager you will be the Salesforce lead and expert within the Commercial Tooling team and own the short and long term roadmap for the LPS Salesforce implementation.

You will join the Commercial Tooling team and collaborate with our Process, Product, Tech, and DPE leaders to translate business needs into efficient solutions within the system, mainly focusing on the CRM tool supplied through Salesforce Sales Cloud. You will be a key team member of the migration of our internal CRM to Salesforce for our 1200+ employees in our Commercial department (Local Partner Services)

This role will report into the Commercial Tooling Manager

You will create and manage project plans and roadmaps with senior leaders from our Sales, Program, Product, Tech, Marketing, Service and Analytics, leading projects on the full range of our Salesforce platform;

You will be held responsible for building new functionalities and integrations, by coordinating the work of a cross functional team of Salesforce specialists;

You will be held responsible for product adoption and user satisfaction of Salesforce solutions.

Based on knowledge and experience on Salesforce objects and processes, you are able to independently own the translation of business needs coming from multiple Connectivity business teams into the right solutions within the Salesforce ecosystem. It includes setting the right expectations on budget, resourcing and delivery timelines to the manager of Operations.

This is an individual contributor role with Senior responsibilities to coordinate and influence a cross-functional tooling team. A high level of complexity lies in the Project scope and tech challenges coming from dependencies among different interacting systems. To manage the impact on multiple teams and external partners, it requires advanced design experience and a critical eye for data accuracy.

Key Responsibilities.

• Act as Product Owner in shaping the vision of the Salesforce Platform and how this translates into the strategic direction of the department across the entire Partner Journey

  
  

• Establish, refine and adjust the roadmap for the team based on changing business priorities and the need to keep the lights on

  
  

• Formulate Epics and proactively work with other Tech and Product Teams within and outside the track to manage dependencies

  
  

• Take a Leading role in Backlog grooming of the Tooling team and prioritizing work in line with the roadmap during sprint planning

  
  

• Act as point of escalation and help managing senior stakeholder expectations with regards to competing priorities, keeping the ultimate vision and roadmap in mind

  
  

• Monitor and track progress against the roadmap through the agreed governance and processes

  
  

• Mentor junior colleagues and Contingent workers on Salesforce Best Practices and methods

Technologies you will use

• Sales Cloud

  
  

• Service Cloud

  
  

• Experience Cloud

  
  

• Salesforce CMS

  
  

• Salesforce integration

  
  

• Jira Align, Jira

  
  

• Tableau

  
  

• Gitlab

Requirements

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