Senior Travel Specialist

Role Overview

The Senior Travel Specialist is a key player responsible for managing and optimizing all travel and expense-related activities within a global business setting. This position oversees travel operations, expense auditing, and the management of corporate card programs. Crucially, the Senior Travel Specialist manages relationships with external vendors, drives operational improvements, and provides training and guidance on T&E systems.

B.responsible

T&E Operations, Auditing & Vendor Management

• Oversee the day-to-day processing of travel and expense requests, including handling complex and escalated tasks.

  
  

• Process and audit travel/expense claims to ensure they comply with corporate policies and regulatory requirements.

  
  

• Manage relationships with outsourced partners (TMC), ensuring adherence to SLAs and driving continuous service improvement.

  
  

• Lead Quarterly Business Reviews with vendors to discuss performance and operational optimizations.

  
  

• Handle process and system-related queries from internal stakeholders.

  
  

• Create and maintain up-to-date process documentation (SOPs) to ensure clear knowledge transfer.

  
  

• Manage corporate travel and expense cards, including lodge cards, reconciliations, and the resolution of user issues.

Reporting, Analytics & Sustainability

• Utilize reporting tools like Concur Intelligence and TMC reporting platforms to create and distribute reports.

  
  

• Prepare analytical and compliance reports on Travel spend and exceptions.

  
  

• Use data to monitor trends, update policies, and adjust audit rules to improve efficiency.

  
  

• Provide actionable insights to management based on travel, expense, and corporate card data.

  
  

• Report on travel-related carbon emissions to support the company’s sustainability goals and reporting requirements.

  
  

Process Improvement & Change Management

• Lead and support projects related to travel, expenses, and card programs, including process automation, policy standardization, and cost optimization.

  
  

• Identify and drive process improvements by analyzing data and monitoring KPIs.

  
  

• Collaborate on systems integrations and support configuration changes or upgrades.

  
  

• Identify control deficiencies and participate in process redesign projects.

  
  

• Lead Change Management initiatives for new tool rollouts or policy updates, ensuring effective communication and user adoption across the organization.

Compliance, Risk & Duty of Care

• Ensure all travel and expense arrangements align with company policy.

  
  

• Support internal and external audits related to T&E, including SOx compliance activities.

  
  

• Partner with Security and Safety teams to execute Duty of Care protocols, ensuring traveler tracking and safety during global emergencies.

  
  

• Maintain a deep understanding of T&E policies, best practices, and regulatory requirements.

B.skilled

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

  
  

• 5+ years of operational experience in T&E, Procure-to-Pay (P2P), shared services, or corporate finance.

  
  

• Extensive hands-on experience with GDS, Concur Travel, and Corporate Lodge Card programs.

  
  

• Proven experience working with or managing outsourced operational models and Travel Management Companies.

Knowledge & Abilities

… lees de volledige omschrijving bij Booking.com.