Principal Learning Coordinator

Duties

• Provide 1st line support to training coordinators, instructors and students from over 80 NATO and National organizations and entities, developing timely solutions to emerging challenges, as required.
• Advise training coordinators, instructors, and leadership regarding course iteration requests and scheduling, to include gathering requirements and identifying appropriate existing or tailored learning solutions.
• Coordinate course iterations on a daily basis, adhering to the Academy schedule or adjusting, as required.
• Coordinate real-life and technical support to instructors and students for course iterations in Oeiras and remote locations (eg., access, classroom booking and configuration, audio / visual and network services, security, building-facilities).
• Administer course iteration scheduling, resources, and funding in the NCI Academy Training Management System (TMS) and NCIA Enterprise Business Applications (EBA), ensuring timeliness and data quality.
• Participate in the planning and overall management of the NCI Academy course iteration schedule.
• Be prepared to coordinate events, including real-life and technical support (eg., conferences, symposiums, workshops, visits).
• Be prepared to contribute towards the development and administration of the NCI Academy Cyberspace Learning Catalogue.
• Be prepared to onboard instructors and in-process students or event participants.
• Perform other duties as may be required.

Requirement

• The candidate has a NATO SECRET security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
• A minimum of 3 years of progressively responsible experience in an Education or Training facility or in the training department of a NATO command or international organization.
• Experience managing complex scheduling and allocation of resources, preferably in an academic or training setting or similar environment.
• Experience and proficiency with enterprise systems (e.g., TMS, EBA, ERP/financial tools), including data entry, record management, and basic financial processing).
• Proven customer service experience communicating with customers, internal staff, external entities and stakeholders.
• Proven ability to manage multiple and competing demands and a rapidly changing environment.
• Strong administrative and organizational skills, with proven experience managing logistics, scheduling, and high-volume operational tasks.
• Familiarity with E-ITEP or comparable Learning Management Systems (LMS), including the ability to manage, upload, and maintain course and schedule data.
• Solid reporting and data management skills, including the ability to prepare reports on course iterations and course plans, and to perform data downloads and bulk uploads in training management systems.
• Fluent in English and must be able to read and write technical and user documentation.