Configuration Management Implementation Support services for the ITM Recovery project

RFQ 2026-0318 Configuration Management Implementation Support services for the ITM Recovery project

Duties

• Applying the configuration management framework of the Organisation's delivery methodology and tooling.
• Maintaining the project and Enterprise Configuration Management Database (CMDB) or equivalent register across all active Work Packages.
• Defining and enforcing configuration identification, baselining, change control, status accounting, and audit procedures.
• Integrating configuration management with the change control and release processes.
• Conducting periodic configuration audits to verify alignment between physical and recorded assets.
• Producing configuration status reports for project and programme boards.
• Supporting project teams in applying configuration management practices consistently.
• Supporting project in hand over – take over activities between other contracts to project team to agency teams and back, depending on project implementation phase.
• Liaising with the PMO, technical leads, and suppliers to manage configuration items across boundaries.
• Maintaining, including adding, changing and removing, Bills of Materials for Purchaser Requisitions and other agreed project configuration items.
• Maintaining and updating rack elevation configurations.
• Maintaining equipment port identification documentation.
• Maintaining cabling diagrams and cable connection documentation.
• Verifying configuration data against Patch Manager and the Configuration Management Database / CMDB, or equivalent authoritative register.
• Maintaining version control and historical records for the above products.
• Creating configuration reports and other related reports as required by the project.
• In particular it is expected that in the first 2 months of the contract, a baseline set of current state assessment & gap analysis and a configuration management plan will be delivered, which if they pass a deliverable quality gate metric will activate the exercise of the further contract options.
• Kick-off meeting: The Contractor shall conduct a monthly meeting with the ITM-RC1 POC to plan the objectives of upcoming months and review Contractor`s manpower to meet the agreed deliverables.
• Set sprint goals: Define clear, achievable goals for the sprint and associated acceptance criteria, including specific delivery targets, Quality standards as well as Key Performance Indicators (KPIs) for each task to be recorded in the monthly meeting minutes.
• Agree resourcing: Agree on the required level of effort for the various monthly tasks.
• Backlog Review: Review and prioritize the backlog of issues, and tasks, improvements from previous months.
• Weekly meetings: Between ITM-RC1 POC and the Contractor to review sprint progress, address issues, and make necessary adjustments to the processes or production methodology.
• Continuous improvement: The Contractor shall establish a continuous feedback loop to gather input from stakeholders for ongoing improvements and their subsequent implementation depending on NCIA approval.
• Progress Tracking: The Contractor shall use a shared dashboard or tool to track the status of the month deliveries and any issues.
• Quality Assurance/Quality Check: The Contractor shall ensure that the quality standards agreed for the month deliverables are maintained throughout the month.
• Produce sprint completion reports (format: e-mail update), which include details of activities performed and the list of the deliverables.

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