Business Operations Manager

Job Summary

The Business Operations Manager serves as a strategic architect and hands-on operating partner within the CBO Office. In this high-impact role, you act as the "connective tissue" between strategy and execution - ensuring the company operates efficiently, scales effectively, and makes decisions grounded in data.

You are responsible for shaping, building and scaling key elements of the enterprise operating system - orchestrating the translation of strategy into execution so both remain tightly aligned. This includes designing and/or implementing the frameworks that enable the organization to operate with greater agility, predictability, and future readiness.

As a strategic thinker and operator, you move beyond process management to lead and deliver the most complex transformations across the organization.

In this role, you are expected to both define - or, depending on start date, pick up and refine - the ‘new’ quarterly planning cycle vision and design, and actively drive its execution ensuring concepts are not only well-structured but fully realized in practice.

Ultimately, you are a Change Catalyst. Whether leading a structural shift or a technological adoption, you model a growth mindset, ensuring our "ways of working" are as innovative as the products we build. You are a master of influence, navigating the complexities of a global organization to build lasting connections and drive a culture of "Winning Together."

Key Responsibilities include:

• Lead enterprise planning cycles: Design, run, and continuously improve a connected planning system linking quarterly planning with annual strategy and Agile delivery.

  
  

• Ensure alignment between long-term objectives and near-term execution, with primary focus on operating and evolving the quarterly planning cycle. Provide thought leadership on improving planning effectiveness, clarity, and speed.

  
  

• Develop and maintain rolling roadmaps: Own 12–18 month cross-company roadmaps for complex, interdependent programs, keeping them updated based on changing priorities, dependencies, and data-driven insights to support decision-making.

  
  

• Drive cross-functional alignment in a matrix organization: Partner with senior leaders across Product, Technology, Finance, Program Management, and Business Operations to align on priorities, dependencies, and trade-offs, and help resolve competing needs.

  
  

• Translate strategy into execution frameworks: Support the conversion of strategic priorities into execution plans, operating rhythms, and decision frameworks that enable consistent delivery at scale.

  
  

• Enable data-informed decision making: Support prioritization and trade-offs using operational metrics, scenario analysis, and insights embedded into planning and execution discussions.

  
  

• This role requires a rare combination of strategic thinking and hands-on operational execution, with the ability to move seamlessly between designing systems and driving outcomes in a fast- moving, complex environment.

Knowledge and Skills

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