Tech Enablement Manager

The Tech Enablement Manager for People Tech manages the delivery of the contracts & services for various applications with the Technology Partner.

Enables the delivery of a high quality service to end users, and to ensure Service Support and Managed services processes are in place to meet business needs.

Ensures the contract terms, SLAs and KPIs are met by the Technology Partners.

Ensures that operating procedures are defined, followed and monitored.

Works with the Service Managers / Project Managers from the Technology Partners to ensure the day to day operations, services & contracts for Systems are on track.

Manages the Monthly reporting for the KPIs for AMS, Tech contracts to the management team .

Monitors resource planning, budget utilization, Identify and implement improvements in the Reporting, Dashboards and processes.

Manages and supports escalations for the Contracts by working with the Product / Tech teams .

Drives the Steerco meetings with the Technology partner making sure sponsors get the right insights.

Manages RFP processes, contract creation, review, renewal , maintenance and vendor management.

Works with the Portfolio team to ensure payments are on track according to the contract terms. Identifies and streamlines demand and resource needs for the contract regularly.

Works with the Procurement team to support the contract management.

Responsibilities

• Having a deep understanding of Systems to gain insights into the scope of services for the Application Managed services for various applications in People Tech

  
  

• Having a strong vendor management skills to manage contracts, RFP processes and vendor team management for various applications in People Tech

  
  

• Ensuring that systems, procedures, and methodologies are in place to support outstanding services

  
  

• Support with managing the contracting processes, SOW creation / updates for the IT Application managed service contracts and IT Consulting contracts for various applications

  
  

• Analyzing third-party as well as internal processes, and creating strategies for support optimization. Manages and supports escalations and resolution and own end to end the root cause analysis process and communication with the Internal team and vendor teams

  
  

• Measuring services delivered for various applications with the Technology Partner and Identifies and streamlines demand and resource needs for the contract and reports to management.

  
  

• Taking accountability and ownership for vendor performance, meeting service expectations, and driving future demand.

  
  

• Provide the SLA and KPI Reporting for services to ensure contract terms are met by the Technology Partner

  
  

• Drives the Steerco meetings for the AMS Services with the Technology partner and leaders

  
  

• Ensure Environment Strategy is followed and maintained by all vendors to support the successful IT change management lifecycle

  
  

• Ensure all the vendors adhere to the Security Standards, SOPs

  
  

• Ensure all the vendors do the required compliance and security trainings to support ITGCs

  
  

• Ensure support is provided for all Audit & Compliance requirements needed for

Booking Values

“Think customer first” - Understand Business impact, listen to understand

“Own It” - Own Systems planning and implementation, update the customer, give feedback

“Learn Forever” - be open, explore, be humble and flexible, receive feedback,

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