CSAC Engineer

C005298, CSAC Engineer

Location: Mons, Belgium
Work arrangement: Full-time on-site, with up to 20% remote work subject to approval
Security clearance: NATO Secret

Key duties

Under the direction of the Service Area Owner, the contractor will:

• Operate and support the application daily, including administration, troubleshooting, incident resolution, and user assistance.
• Deploy and maintain updates, patches, installations, configuration changes, and controlled uninstallations.
• Manage data loading, transfers, validation, migrations, and automation.
• Develop, maintain, and enhance Power BI dashboards and reports.
• Support the technical environment, including RHEL, NGINX, Java, and MS SQL connectivity.
• Provision and onboard users and provide ongoing guidance and technical support.
• Maintain operating procedures, configuration records, and technical documentation.
• Report on KPIs and SLAs, manage risks and issues, and participate in service reviews.
• Coordinate and gather information across NCSC, NCIA, and other stakeholders.
• Establish service processes and identify opportunities for automation, efficiency, and continual improvement.

Essential requirements

• At least 3 years of practical experience in cybersecurity or a related complex technical environment.
• Experience with application administration, production support, service initialization, and transition into steady-state operations.
• Strong hands-on Linux and Enterprise Linux expertise, preferably RHEL 9.x, covering:
  • Servers, services, and processes
  • Networking and storage
  • Permissions and system logs
  • System troubleshooting
• Experience with:
  • Power BI dashboard and report development
  • Database management, particularly MS SQL or PostgreSQL
  • Data loading, migration, transfer, and automation
  • Application deployment, patching, updates, and release management
  • IT service management, SLAs, incident management, and change management
  • Service improvement and automation
• Strong troubleshooting skills across application, middleware, operating-system, and database layers.
• Very good communication, analytical, and cross-team collaboration skills.
• English proficiency of at least NATO STANAG 6001 Level 3.

Education and certifications

• Bachelor’s degree from a recognized university in a related discipline, plus 3 years of relevant post-degree experience; or
• Without a degree, at least 5 years of extensive and progressively responsible relevant experience.
• Relevant Linux administration certification required.
• RHEL 9.x administrator certification is desirable.

Desirable background

• Experience supporting military or governmental organizations.
• Experience initializing an application and transitioning it into steady-state service.
• Experience establishing service processes that are not yet formalized.
• Familiarity with ITIL practices and formal change-management processes.

Working conditions

• Normal office environment in Mons.
• NCIA equipment will be provided for handling restricted information.
• Remote work may be permitted for up to 20% of total working time, with prior line-manager approval and no adverse operational impact.
• Home working must comply with NCIA policy and be coordinated with the SAO.
• Occasional travel to Brussels or The Hague may be required and reimbursed under NATO regulations.
• Work-related travel must originate from the designated duty station.