Business Services Project Manager for HR

Duties

• Lead and manage HR-related business services transformation projects and initiatives across NATO, ensuring delivery within agreed scope, timelines and budgetary constraints.

• Coordinate stakeholders across Human Resources, Procurement, Legal, Finance and other NATO entities to promote alignment and harmonisation of enterprise business services.

• Lead the HR stream of the Business Services Transformation programme, acting as the main coordination point for HR-related enterprise initiatives within the Cyber and Digital Transformation (CDT) Division.

• Lead the Enterprise HR Process Harmonisation exercise, including planning, stakeholder engagement, coordination and facilitation of working sessions.

• Identify and manage dependencies between HR transformation activities and related initiatives, including ERP implementation, cloud migration, data platforms, Finance, Procurement and other business services.

• Prepare briefing materials, options analyses and recommendations to support senior-level decision-making on HR transformation, process harmonisation and HR cloud/ERP initiatives.

• Provide subject matter expertise and advisory support on HR business services, ERP implementation, cloud-enabled HR solutions and relevant technology considerations.

• Advise on market trends, industry best practices and lessons learned from large-scale HR transformation, ERP implementation and cloud-based HR programmes.

• Support alignment between HR business requirements, enterprise architecture, cloud adoption, data management and NATO’s wider digital transformation objectives.

• Review HR-related project documentation, plans, process materials, solution approaches and deliverables, providing recommendations to improve quality, consistency and delivery confidence.

• Maintain project documentation, risk and issue registers, propose mitigation measures and address challenges affecting successful programme delivery.

• Support engagement with HR stakeholders across NATO entities to ensure transformation activities reflect operational requirements, enterprise priorities and agreed HR process harmonisation objectives.

• Monitor project milestones and deliverables against agreed quality and acceptance criteria, ensuring appropriate documentation and knowledge transfer.

• Comply with NATO security protocols, data protection guidelines and applicable operational procedures.

Requirements

Mandatory Requirements

• Minimum 8 years of relevant experience in digital transformation, specifically in Business Services, with significant experience in the HR domain.

• Proven experience leading HR transformation, ERP implementation and business services projects in large international organisations.

• Experience with cloud-enabled solutions, data platforms and enterprise-wide process harmonisation.

• Demonstrated experience in HR process design, process harmonisation and business transformation.

• Proven programme and project management experience, preferably in complex, multi-stakeholder environments.

• Strong ability to engage with, manage and influence senior executive stakeholders.

• Excellent written and verbal communication skills in English, including the ability to develop written materials and present complex concepts clearly and concisely.

• Active NATO SECRET security clearance before being considered for the position.

• Willingness and ability to work on-site five days per week at NATO Headquarters in Brussels, Belgium.

Desirable Requirements

• Experience working within NATO and knowledge of relevant NATO policies.

• Familiarity with market solutions in HR, ERP and enterprise business services.

• Experience with commercial cloud provider platforms and/or on-premises cloud platforms.

• Project or programme management certification, such as PRINCE2, PMP or equivalent.

• Proven ability to operate in complex multinational environments, including NATO or military contexts.

• Understanding of Enterprise Architecture frameworks, such as TOGAF; IT governance frameworks, such as COBIT; and service management frameworks, such as ITIL.

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