Data Scientist

Customer Service AI (Booking.com):

We are extending our AI capabilities in Customer Service at Booking.com and are looking for a Data Scientist who is passionate about turning data into meaningful insights and measurable business impact.

You will explore large-scale datasets, design and evaluate experiments, and work closely with cross-functional teams to shape how AI improves customer and partner experiences. You should be comfortable working independently, communicating clearly with both technical and non-technical audiences, and driving projects from exploration to measurable outcomes.

What you’ll do:

• Conduct data exploration and visualization to uncover insights that guide AI and operational decisions.

  
  

• Design, analyze, and interpret A/B tests and other experimental setups.

  
  

• Measure the impact of AI solutions and communicate findings to stakeholders.

  
  

• Collaborate with Product, Engineering, and Operations to turn insights into scalable improvements.

What we’re looking for:

… lees de volledige omschrijving bij Booking.com.