Change Manager

The Change Manager works across teams to drive our Finance Transformation through effective people adoption strategies. They will be responsible for designing and delivering change and capability programs that strengthen organizational effectiveness in priority areas such as AI, Agile, Lean, leadership, continuous improvement, and new ways of working.

This person partners with senior leaders and cross-functional teams to identify capability gaps, define target behaviours, and design practical interventions that improve adoption, simplify ways of working, build stronger business partnership, and help teams make better decisions faster.

Key Responsibilities

Change and Capability Strategy

• Define and own change and capability strategies for priority initiatives and organizational capabilities.

  
  

• Assess change impacts, capability gaps, maturity levels, and behavioural needs across leaders, managers, and teams.

  
  

• Translate strategic priorities into clear adoption outcomes, learning priorities, and engagement plans.

  
  

• Ensure change and capability efforts are aligned to business priorities, stronger cross-functional collaboration, simplification, and measurable business outcomes.

Program Design and Delivery

• Design and deliver scalable programs, learning journeys, workshops, toolkits, playbooks, and reinforcement mechanisms for multiple audience groups.

  
  

• Build interventions that address mindset, behaviour, process, technology, tooling, and data adoption needs.

  
  

• Create role-based pathways for leaders, managers, and individual contributors.

  
  

• Establish practical mechanisms for peer learning, knowledge sharing, and on-the-job enablement.

  
  

• Ensure interventions are practical, audience-led, and embedded into day-to-day ways of working rather than delivered as one-off activities.

Leadership Enablement

• Coach leaders to role-model target behaviours in AI adoption, Agile ways of working, Lean thinking, leadership effectiveness, and continuous improvement.

  
  

• Equip senior stakeholders to lead capability conversations, reinforce expectations, and sponsor behavioural change in their teams.

  
  

• Support leaders in creating clarity, removing barriers, and sustaining momentum in ambiguous or fast-changing environments.

  
  

• Help leaders strengthen commercial judgement, decision-making, and business partnership through clearer insight and better ways of working.

Change Adoption and Embedding

• Apply strong change-management practices to ensure programs translate into real adoption, improved performance, and sustainable behaviour change.

  
  

• Integrate change and capability-building into operating rhythms, team routines, governance forums, and performance conversations.

  
  

• Partner with program and project leads to align interventions with delivery roadmaps and transformation milestones.

  
  

• Identify risks, dependencies, and resistance patterns early, and define practical mitigations and solutions.

Audience Engagement and Communication

• Communicate complex strategic and technical topics in simple, practical, and compelling ways for different audiences.

  
  

• Facilitate workshops and group sessions effectively across leaders, managers, and teams.

  
  

• Build trust quickly, influence credibly, and adapt style to audience needs across all levels of the organisation.

  
  

• Create strong narratives, learning content, and leadership messages that build confidence, capability, adaptability, and shared understanding.

Measurement and Continuous Improvement

• Define and track adoption, capability, behaviour, and business-impact metrics.

  
  

• Use data and insight to refine interventions, improve uptake, and demonstrate programme value.

  
  

• Integrate change and capability metrics into wider programme success criteria and business outcomes.

  
  

• Continuously improve the approach using feedback, evidence, and lessons learned.

Requirements:

• Change management experience

• Experience with PROSCI, ADKAR, Lean Change, etc.

• Experience using AI in Change Management and as an implementation

• Strong communications skills

• Stakeholder management skills

• Self starter and a team player

… lees de volledige omschrijving bij Booking.com.