Data & AI Governance Senior Operational Excellence Specialist

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About the team

The Data & AI Governance department ensures we leverage secure, trusted, and accessible data to unlock innovative growth and operational efficiencies. We do this through:

An overarching Data & AI Policy to include associated standards

- Data & AI Governance including meta and master data management

- Data & AI Delivery Governance

- Data & AI Quality including both technical and business quality measures

This enables the maturity of Data and AI capabilities across Booking.com, unlocking data and algorithms as assets for delivering innovative growth opportunities and cost saving operational efficiencies.

About the role: The Data & AI Governance Senior Operational Excellence Specialist reports into the Change Manager in the Data & AI Governance Team in Data and Machine Learning within Central Tech. The role is responsible for driving process efficiency and effectiveness of Data & AI Governance capabilities and their adoption across the business, with special focus on leveraging an expertly enabled Data & AI Stewardship and Ownership community.

Key items in the scope of the role are:

- Identify, prioritize and deliver on improvement projects, in collaboration with the broader team.

- Drive improvements in efficiency and/or effectiveness in the processes and playbooks underpinning the adoption of Data & AI Governance.

- Become a domain knowledge expert within the team and work with the Change Manager to support the communication, training and education of the business on the adoption of Data & AI Governance.

- Actively engaging engineering teams where appropriate to identify and test improvements

Key Job Responsibilities and Duties

Organizational:

- Contribute to building and implementing a defined method for data driven process optimization to drive efficiency, commercial growth & governance adoption

- Develop, train and coach process innovation capabilities within the broader federated Data & AI Governance teams/ SMEs in the business domains.

Improve efficiency and effectiveness:

- Identify and prioritize process and system improvement areas using a range of ideation sources within Data & AI Governance

- Drive process improvement utilizing a pragmatic approach that combines tools like lean six sigma and design thinking

- Provide regular progress reports to key stakeholders within Data & AI Governance.

Collaboration:

- Drive process and system changes within the department to support local adoption across Booking e.g. Trips, Accommodations, Marketplace, Tax, Finance & Fintech

- Document and assess implemented solutions to make sure they meet business objectives

- Serve as liaison between the central Data & AI Governance function and the local business units for the translation of improvement requirements, process recommendations and strategies

… lees de volledige omschrijving bij Booking.com.