The Senior Manager Global People Operations

The Senior Manager Global People Operations is responsible for the Global People Operations. As such, is responsible for defining the overall strategy to provide People Services in the most effective and efficient way at the right costs ensuring an optimal experience for our employees. The Senior Manager People Operations works closely with other teams within the organisation in order to drive harmonisation of policies, standardisation of processes and optimising our capabilities to drive self services leveraging state of the art technology platforms. In addition She/he will also drive the strategy towards further expanding the scope or the Services (e.g. recruitment Operations, global mobility services) and added value services (non-transactional) currently partially provided by HR Advisory thus becoming the main Employee Facing team. Partially these services will also be provided to Line Managers. The expectation is that the scope of the services in the foreseeable further also expand further beyond Booking.com. For this the Senior Manager Operations will also work closely with representatives from the other Booking entities and the Holding to design and implement a HR Service Delivery model that will provide services across all Booking entities.

Key Responsibilities

• Strategy Drives the overall strategy for People Operations within the Booking.com organisation ensuring the right balance between HR effectiveness, reasonable costs and optimal employee experience.

• Ensures that Operational services are on a regular basis benchmarked through standardized, industry widely used KPI's and SLA's. As such, also works closely with the Operational Excellence teams to ensure a data driven operational model. Works with peers from other functions (e.g. Finance, Procurement) that have similar operational activities and services to identify commonalities across process design, technology and ways of working and ensure integrated employee experience through our ServiceNow portal.

• Works closely with the People Systems and ITS teams in order to leverage technology to simplify and automate processes, to drive and optimize self service (knowledge base) and to leverage state of the art communication channels like digital assistants, chatbots in combination with telephony. Functional owner of the SNOW HR portal Transformation.

• Drives transformation towards services that are not only transactional but also include all employee and basic line manager facing services Explores opportunities to further expand scope of services within Booking.com as well as beyond (other Booking entities) and works closely with Holdings on this.

… lees de volledige omschrijving bij Booking.com.