Commercieel Ondersteuner E

1 FTE
Niet geschikt voor ZZP
Hybride werken: afstemming tijdens intake. Verwachting: 1 verplichte kantoordag per week
Ter vervanging van zwangerschapsverlof

Job Description

Are you an inspiring Front Office Support (FOS) Associate that thrives in a competitive and fast-paced environment? Ready to look after the KYC-portfolio for Wholesale, Europe and Africa? Passionate about stakeholder management, and client engagement? Then you are the one we are looking for!

Together we ensure that we have insight into who our customers are, to prevent money laundering and terrorist financing and to protect the bank’s reputation.

You & your role

As a FOS Associate you are the right hand of our Commercial Bankers, in all KYC-related matters. You do this by combining your knowledge and work experience of KYC, CDD, and/or Compliance with excellence customer service, and stakeholder management skills. You are a sparring partner for our FEC CDD Analysts, create information requests, and ensure that all our clients – internal and external – are supported. In your role, you will also invest a lot of time in your personal development to both – to improve your role skill-set and strengthen our First line of defense as well as prepare for your future career path within the bank.

Together with your team you can make an indispensable contribution to the servicing of our clients at Wholesale, Region Europe & Africa in a compliant and controlled manner. Wholesale clients are the largest, and most complex, clients of the bank.

Responsibilities
You support our Commercial Bankers, who all serve their own clients. You optimize the results of their portfolio by proactively managing all KYC matters on their behalf. Further:

• You, together with your colleagues, ensure we remain compliant with our KYC requirements.
• You build sustainable long-term relationship with our customers.
• Interact and communicate efficiently and effectively in order to align and create KYC awareness throughout the bank.
• Guide our customers through the KYC process during the whole life cycle of the business relationship (Onboarding, Periodic Review, Event Driven Review, Offboarding).
• Connecting people and departments (business and operations) to ensure proper customer KYC journeys.
• Contribute to the continuous improvement initiatives of the team, and wider KYC related topics.

Together we achieve more

We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Front Office Support.

You & your talent

• A completed University degree.

• Minimum of 3 years' experience with KYC, CDD and/or Compliance.

• Preferably possessing knowledge of primary banking processes, (Wholesale) products and systems.
• An analytical and ambitious professional with a strong personality who can communicate effectively and can maintain a strong stakeholder position. You are hands-on and results-oriented team player, passionate about KYC, striving to always achieve the best outcome.
• Good command of English language is mandatory. Spanish, French or Italian are a very good plus – Dutch is always welcome!