Learning & Development Operations Specialist

As a Learning & Development Operations Specialist, you will play a pivotal role in delivering a seamless, high-quality learning experience for our colleagues. As part of the People Operations – Talent team, you will be responsible for the operational delivery of our learning programmes, ensuring they are planned, coordinated, and executed efficiently from end to end.

Working closely with Learning & Development, People teams, business stakeholders, and external facilitators, you will coordinate instructor-led and virtual learning sessions, administer learning systems, maintain accurate learning data, and provide reporting and operational insights that support informed decision-making.

This role is ideal for someone who enjoys creating structure, improving processes, and delivering operational excellence. You'll combine strong organisational skills with a data-driven mindset to optimise learning operations, enhance the learner experience, and help scale learning programmes that enable our people to grow and succeed.

Responsibility

• Manage the end-to-end operational delivery of learning and development programmes, ensuring seamless planning, execution, and continuous improvement.

  
  

• Administer and maintain the Learning Management System (LMS), including course set up, learner enrolment, content management, user support, and data integrity.

  
  

• Produce and analyse learning metrics, dashboards, and reports to monitor programme performance, learner engagement, and business impact.

  
  

• Coordinate instructor-led and virtual learning sessions, managing scheduling, logistics, learner communications, attendance, and post-session administration.

  
  

• Partner with Learning & Development, People Operations, HR, Technology, and business stakeholders to deliver scalable, high-quality learning solutions while ensuring operational excellence..

  
  

• Work closely with the Global Onboarding team to ensure the coordination of the onboarding process for new starters to the business is effective and as seamless as possible.

  
  

• Identify opportunities to streamline processes, standardise workflows, and implement automation to improve operational efficiency and learner experience.

  
  

• Onboard, collaborate and provide ongoing support to our external learning providers and facilitators by coordinating operational requirements, system access, and session setup.

  
  

• Support the implementation, testing, and optimisation of learning technologies, system enhancements, and new operational processes.

  
  

• Develop and maintain operational documentation, standard operating procedures, and knowledge resources to support consistency and scalability.

  
  

• Provide operational support for learning projects, change initiatives, and continuous improvement activities, ensuring timely delivery against agreed objectives.

  
  

• Act as the first point of contact for learning operations queries, resolving system and programme issues while delivering a high standard of support to learners, facilitators, and stakeholders.

Requirements of special knowledge/skills

• 3+ years' experience in Learning & Development Operations, Talent Development, HR Operations, or a related People function, with hands-on experience supporting learning programmes and learning technologies.

Must have knowledge in/significant exposure to:

• Learning Operations

  
  

• E2E programme management; Learning administration, event scheduling and logistics

  
  

• Operational excellence; Process improvement, documentation, attention to detail & problem solving

  
  

• Learning lifecycle management

  
  

• Learning Systems

  
  

• Learning Management System (LMS) administration; User management, course & content creation

  
  

• Troubleshooting LMS issues

  
  

• Data quality management

  
  

• Data & Reporting

  
  

• Advanced Microsoft Excel

  
  

• Learning reporting

  
  

• Data analysis

  
  

• KPI tracking

  
  

• Stakeholder Management

  
  

• Cross-functional collaboration

  
  

• Strong stakeholder communication & expectation management

  
  

• Managing competing priorities

  
  

• Customer service mindset

… lees de volledige omschrijving bij Booking.com.